Our SIAM (Service Integration and Management) services

Service integration to master IT ecosystem

We can help you in managing your multi-vendor ICT environment and maximise its value to your business with the Business Technology Operating Model.

Every company delivering Business Technology Services has a multi-vendor ICT environment where it is crucial to get all technology partners to align with the company’s strategy. However, every partner has an individual service level agreement (SLA) and may use different tools to handle its tickets, such as incident and change requests.

This makes it more complicated for the company to have a clear vision for all its business services and processes creating a need for a carefully designed, built and implemented Business Technology Operating Model with defined roles for the company’s and its partners’ resources.

To excel in this transformation, your company needs a good understanding of the best practices, standards, frameworks and different models from various business sectors. Especially when the change is a major one and needs to be done quickly, it pays off to take Business Technology and Service Integration professionals on board to help your company.

This enables you to ensure business continuity and scalability while maintaining user satisfaction and the quality of your business.

What is the Business Technology Service?

Consumers of Business Technology Service have one or more touchpoints to access processes, applications, and data supported by the underlying platforms, integrations, and infrastructure.

If any of these supporting components fail, the whole service fails. Therefore, managing the service is essential even though it is usually invisible to the consumers of the service.

An integrated and harmonised service experience is crucial to being productive within the organisation and successful in digital business. It is a prerequisite regardless of the underpinning elements or the actual service providers.

At the same time, the solution and service development need to be both agile and responsive.

Sofigate SIAM – A part of the Business Technology Standard and Operating Model

The Business Technology Standard (BTS) operating model defines how business value can be created with technology management.

The operating model has five value-adding disciplines: demand, development, and services, complemented with the two overarching disciplines: strategy and governance, and sourcing and optimisation.

Specifically, it consists of planning, building, and running the value streams with a common strategy, governance, sourcing, and optimisation.

Based on the BTS, Service Integration is a crucial part to run services in multi-vendor environment successfully.

Service Integration plays a key role in the Business Technology Operating Model.
(Photo: Business Technology Forum)

Our SIAM services

Service Integration and Management, SIAM, as a service includes SIAM Experts, Service Integration, Service Lifecycle Management, Agile Development and SIAM Alignments, and One Service Catalogue

The services and concepts are based on the Business Technology Standard.

SIAM Experts

Head of IT Operations / BTOO
Head of IT Infrastructure
SIAM Leads
SIAM Experts
Service Managers
IT Managers
Project Managers
Data Analysts
Development Managers

Service Integration

Maturity assessment
SIAM strategy and roadmap
SIAM operating model and handbook
SIAM implementation and trainings
SIAM Competence Center and Service Management Office (SMO) to support operational use

Service Lifecycle Management

Service portfolio and management model
Service catalogue and service descriptions
Service development and service operations
Service analytics and reporting
Operative readiness
Management and optimisation of costs
Configuration management database (CMDB)

Agile Development and SIAM Alignments

Current state and development target analysis
Target architecture and implementation plan
Handbook for Agile Development, for building digital services’ operating model (DevOps), and for SIAM
Trainings and deployment
Change management in organisation

One Service Catalogue

Current state analysis and preliminary investigation
Renewing of the finance and service management
Change management in organisation

Ask for an offer

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Why choose Sofigate SIAM?

We are the Nordic benchmark for building and running Service Integration:

A pragmatic approach based on cooperation with Nordic companies operating globally
A business perspective built upon global standards, such as Scopism SIAM BoK, ITIL, IT4IT, Business Technology Standard (BTS)
Scalable from public organisations to global industry leaders

We provide a full-service scope from our Nordic service centers, including people, practices and tools: